1. Introduction

We want you to be completely satisfied with your purchase from Sam & Jo Jewelry. If for any reason you are not, we offer a straightforward return policy to make the process easy.

2. Return Eligibility

• Items must be returned within 30 days of receipt.
• Items must be in their original condition, unworn, and with all tags attached.
• Custom or personalized items are not eligible for return.

3. Return Process

• To initiate a return, please
  contact our customer service at [email address] to obtain a Return Authorization Number.
• Pack the item securely in its original packaging and include the receipt or proof of purchase.
• Ship the return package to the address provided by our customer service team.

4. Refunds

• Once your return is received and ispected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be
  processed to your original method of payment within 10 business days.
• Shipping costs are non-refundable.

5. Exchanges

If you wish to exchange an item for a different size or color, please contact our customer service. Exchanges are subject to availability.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email address] with photos of the damage. We will arrange for a replacement or refund.

7. Contact Us

If you have any questions or concerns about our return policy, please contact us at info@samandjojewelry.com